I came to this year’s HIMSS annual meeting in Las Vegas to find out more about the current status of patient and physician engagement in the US health care system.
As always, HIMSS came through – (if you will pardon the Vegas-type analogy) in spades. But as always with HIMSS it was too much of a good thing and attempting to synthesize what you see and hear is almost an impossible task.
First there was the language barrier. No, not that I was trying to navigate the conference in French but rather the confusion in English health care terminology between the US and Canada.
Forget about your MACRA and your MIPS and other acronyms that bewilder and confuse Canadians; we are talking about more common terms
In Canada we talk about population health in the public health sense of maintaining the health of the entire population through preventive measures. Here, well, even those at HIMSS seemed unsure even though it was the phrase de jour for the second year running.
As Mike Miliard, editor of Healthcare IT News wrote: “Whether looking at it as a big-picture value-based care model (an ACO, a patient-centred medical home), or the nuts-and-bolts needed to manage specific segments of patients (mobile engagement tools, HIE analytics), getting a handle on the concept of population health can be tricky.”
Population health as a proxy for focusing on chronic disease management and tailoring treatment appropriately – well, sure that make sense as that’s the preoccupation with Canadian providers and health policy makers as well. Why didn’t you just say so?
Once we get around terminology, the messages out of HIMSS were more comprehensible.
Physicians remain seriously PO’d with their EHRs and what they are doing to their health and well-being. Even Andy Slavitt, acting director of the Centers for Medicare and Medicaid Services (CMS) admitted as much.
But improvements are promised and leading US physicians acknowledge EHRs are here to stay and that multiple clicks thing to do something as basic as give a flu shot will be corrected soon.
What was much more fascinating in Vegas is how the whole patient engagement field is evolving.
Discussion of patient portals has given way with extreme rapidity to acknowledging virtual care must span a whole range of apps, devices, platforms and wearables. Many hospitals are ahead of their counterparts in Canada in enabling the use of tools such as apps to improve the patient experience.
But despite the growth of the Open Notes movement and the necessary sharing of patient records with the patients themselves, an Accenture survey released during HIMSS was an eye-opener. It showed physicians are becoming less likely to support full sharing of patient records even while patients are requesting same in greater numbers. A conundrum to be addressed, surely?
And then there is the question of just how engaged people really want patients to be.
Dana Lewis, a pioneering patient advocate closed the day at the patient engagement pre-conference symposium by discussing how she hacked her devices to improve management of her type 1 diabetes. And please, she said, call her a person with diabetes not a diabetic because she is not going to let her disease define her.
Fast forward to a panel discussion later in the meeting where consultants and providers discussed innovation in diabetes care sans patients and using the term ‘diabetic’. As with so much of HIMSS, it struck me that patient engagement is applaudable but please have more patients in the room and avoid viewing them as objects, or heaven forfend, revenue sources.